Reference and Information Services an Intro Offering Strategies and Tactics for

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Pieterse Argues That the Current 'Shelter for All' and 'Urban Good Governance' Policies Treat Only the Symptoms

Reference and Information Services an Intro Offering Strategies and Tactics forThoroughly Revised and Expanded to Reflect Current Developments in the Field, This Text is Designed to Provide the Beginning Student of Library and Information Science With an Overview of the Most Important Tools for General Reference Work and the Concepts and Theory Behind Today's Reference Services. the 21 Chapters Are Divided Into Two Parts. the First 11 Chapters Deal With Concepts and Theory and Are Topical. They Cover Such Areas As Ethical